To get a fast and precise answer, please describe as precisely as possible the problem you encountered and your equipment : operating system, software used, any equipment such as modem and UPS model. The better you fill, the faster the answer will be (generally within 48 hours).

All fields denoted with * are required.
If you specify a country at the bottom of the form, you can fill the form in your own language.

Model	* Select a model Galaxy 3000 Galaxy PW Galaxy Galaxy 5000 Galaxy 6000 Other
Serial number	*

OS used

* Select an OS HP UX IBM AIX Linux Mac OS 9.x Mac OS 10.x Netware 3.21, 4.1x, 5.x SCO Open Server SCO Unixware Sun Solaris Windons NT 3.51/4 Windons 2000 Windons 3.1x Windows 95/98/Millenium WIndows XP WIndows Server 2003 Other

Software used

* Select a software Personal Solution-Pac (Local solution) - give details Network Shutdown Module Network Management Proxy Entreprise Power Manager Mupgrade UM-Client - Solution-Pac WAN (Network solution) UM-Agent - Solution-Pac WAN (Network solution) UM-Console+ - Solution-Pac WAN (Network solution) Jericho - Solution-Pac WAN (Network solution) UM-Vision - Management-Pac (Network solution) XLM-Client- UPS Web-Pac (Network solution) XLM-@gent - UPS Web-Pac (Network solution) Monitor-Pac ESV-Driver - Configuration tool ESV+-Driver - Configuration tool EX-Driver - Configuration tool EXtreme, EXtreme C and Evolution Driver - Config. tool HWConf - SNMP configuration tool Other - please give details

Now, explain when the problem appears (installation, setting, using, other) and what is the error message (*):

Contact
Company	*
Last Name	*
E-mail	*
Tel.	*
Fax.	*

Your country

* Select a country ALGERIA ARMENIA AUSTRALIA AUSTRIA AZERBAIDJAN BAHAMAS BELGIUM BIELORUSSIA BULGARIA CAMEROON CARIBBEAN CHINA CONGO CROATIA CUBA CZECH REPUBLIC DENMARK DOMINICAN REPUBLIC EGYPT FINLAND FRANCE GABON GEORGIA GERMANY GREECE GULF HAITI HONG KONG HUNGARY INDONESIA IRELAND ISRAEL ITALY IVORY COAST JAMAICA KAZAKHSTAN KENYA KOREA KYRGYZSTAN LEBANON LIBYE MALAYA MALTE MOLDAVIE MOROCCO NETHERLANDS NEW ZEALAND NIGER NORWAY PAKISTAN PHILIPPINES POLAND PORTUGAL RUSSIA SINGAPORE SOUDAN SOUTH AFRICA SPAIN SWEDEN SWITZERLAND TADJIKISTAN TCHAD THAILAND TRINIDAD AND TOBAGO TUNISIA TURKEY TURKMENISTAN UKRAINE UNITED KINGDOM OTHER