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Maintenance Contracts

Home > Services > Maintenance Contracts

A maintenance contract on your UPS ensures a smooth running system allowing you to focus on your core business. A maintenance partnership with the company that manufacturers and installs your UPS systems provides continuity and service levels no one else can meet. MGE UPS SYSTEMS is pleased to offer the industry's most comprehensive, efficient and cost effective maintenance programs designed in an á la carte fashion to tailor the program to your specific needs.

While you can custom build a maintenance program specific to your site, MGE has devised 3 basic packages that cover a majority of the needs of our customers. However, even these three packages can be customized to your precise specifications and budget. For example, additional services such as preventative maintenance visits, site inspections and remote monitoring can be added to each package so you get precisely the level of service you need.

Ultimate Service Contract
MGE's most complete service package, Ultimate Agreements offer 7 x 24 back-up featuring 30 minute call back time on all service requests and on site arrival within four hours of your call (not available in all areas). All parts, replacement spare parts, labor, and travel expenses associated with the call are included with Ultimate Agreements.

Premier Service Contract
For a superior level of coverage, Premier Service is available Monday through Friday, from 8:00AM - 5:00PM, local time, perfect for most businesses. This program guarantees a maximum 30-minute callback time, with on-site arrival of your MGE UPS SYSTEMS engineer on the next business day or sooner. All parts, replacement spare parts, labor, and travel expenses associated with visiting your site are included in this complete package.

Select Service Contract
For a moderate level of coverage, Select Service offers a discount on parts and labor associated with corrective maintenance, 30-minutes maximum callback time, and next business day or sooner on-site arrival time. Parts, labor and travel expenses associated with corrective maintenance are billed separately at discounted time and material rates.

A comparison of our three basic packages is as follows:

	ULTIMATE	PREMIER	SELECT
Labor	Included	Included	Discounted
Replacement Parts	Included	Included	Discounted
Technical Support	Included	Included	Included
Call Management	Included	Included	Included
On Site Response Time	4 Hours*	Next Business Day	Next Business Day
Emergency Service	7 Days/wk 24 Hours/day	8:00 AM - 5:00 PM Mon. - Fri.	8:00 AM - 5:00 PM Mon. - Fri.
Guaranteed Response Time (Callback)	30 Minutes	30 Minutes	30 Minutes
UPS Preventive Maintenance Visits (PM's)	Optional	Optional	Optional
Field Modifications	Included	Included	Included
Battery Service	Optional	Optional	Optional

* Not available in all areas

MGE UPS SYSTEMS