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Maintenance contracts
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Total performance guarantee for your power protection systems

Your UPS protection system is in operation over 3600 hours per year …that ’s 10 more than your car!
It is comprised of a multitude of electronic and electro-technical components working 24 hours/day,7 days/week to protect elements that are vital for your company.
MGE PowerServices ™has a range of manufacturer maintenance contracts, designed to fulfill your most critical requirements in both technical and economic terms.
Whatever your area of activity and power quality needs, these contracts provide:
reliability of protection equipment
personnel and equipment safety
optimal performance /cost ratio
quick return on investment (ROI).

8 good reasons to entrust MGE with the maintenance of your protection system

Priority access to the services covered by the contract.
A guaranteed response time up to 2 clock hours.
Technical support available 24 hours/day, 7 days/week throughout the world.
Guaranteed supply of original spare parts.
Optimal efficiency on site from a certified professional service team, each with more than 50 hours training per year.
Service methodology and technological means drawn from 40 years experience of maintaining UPS systems.
Professional, detailed, regular diagnostic reports.
A single contact able to cover complex and global problems.

Description of the proposed services

ULTRA

Round-the-clock access to the technical support hotline.
Guaranteed 8 working hour response time in standard mode, from Monday to Friday, 8 am to 5 pm, local time.
An annual preventative maintenance inspection, to be scheduled during normal local working hours (Monday to Friday, 8am to 5pm).
Technical upgrades according to safety requirements stipulated by the manufacturer.
Labour cost included.
Travelling time included within 200 km around the MGE UPS SYSTEMS service centre.
Spare parts included (excluding batteries).
Battery check.		   PREMIER

Round-the-clock access to the technical support hotline.
Guaranteed 8 working hour response time in standard mode, from Monday to Friday, 8 am to 5 pm, local time.
An annual preventive maintenance inspection ,to be scheduled during normal local working hours (Monday to Friday, 8am to 5pm).
For an extra preventive maintenance
inspection or intervention on call:
> reduced rates for labour and travel expenses
> reduced rates for spare parts (excluding batteries).
One month warranty on repairs (excluding parts) following the date of service.
Batteries not included.

SELECT
Round-the-clock access to the technical support hotline.
Guaranteed 8 business hour response time.
   ULTRA PREMIER SELECT
Hot line 24/24
Call-out times: 8 hours
Preventive Maintenance Visit
 option
Labout and travel
 see price list option
Spare parts
 see price list option
Technical upgrade
see price list option
Teleservice
 option option
Batteries
 option option option
Premium reponse time
 option option option


Manufacturer recommendations

Protection system maintenance integrated during the design of the installation.
Preventive maintenance visit once a year minimum.
Regular services job report for a reliable system follow-up.
Teleservice integration for mission critical or unaccessible sites.
Technical staff training on UPS operation.

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MGE UPS SYSTEMS