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The no-limits peace of mind contract
Your company ’s continuity chain of product/service
production processes depends on the Total Quality of your power protection
system. With the new generation Teleservice solution, UPS systems and peripheral
electric equipment in your installation are monitored 24 hours a day, 7
days a week, 365 days a year.
Subscribing to a Teleservice contract, frees your from the responsibilities
of power protection and allowed you to devote more time to your key responsibilities,
adding value for your company.
Teleservice contracts:
 ULTRA:
the ultimate overall contract
PREMIER:
essential prevention contract
SELECT:
an ‘’à la carte ’’contract
7 good reasons to choose the MGE PowerServices ™ Teleservice solution
Permanent
monitoring of your equipment by professional experts, assuring peace of
mind for dedicated technical teams.
Guaranteed
perfect anticipation of failure risks.
Unequalled
service response 24 hours/day, 365 days of the year.
Effective
intervention by professional specialists,backed up by expert diagnostics
and the dispatch of required spare parts.
Free
subscription to MGE PowerServices ™services for the first year.
Total
transparency of information and actions performed as part of the service
contract.
Security
of information transmitted via modem.
Description
of the proposed services
Your
UPS systems and peripheral electric equipment -up to eight appliances
in all - are linked by a single modem line to our centre,which regularly
records the essential parameters.
When
an event occurs, your UPS automatically calls our Teleservice centre,
which analyses the parameters and determines the level of importance
of the call: anomaly or simple alert.
An
alarm notification is sent by e-mail, fax, SMS at the same time to
the customer and the regional MGE PowerServices supervisor during
working hours or to the 24-hour standby network with an escalation
procedure defined by contract with the customer.
Emergency
intervention is implemented with your prior approval and based on
recorded diagnostic elements -more than 500 parameters -by an MGE
PowerServices ™expert.
A
full analysis of your protection system is automatically generated
and a report sent to you every quarter.
Analysis
of the trends of the main technical algorithms enables MGE PowerServices
™experts to anticipate possible failures dueto the ageing of
certain wearing parts.
Subscription to Teleservice is free for the first year. |
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Report
The report sums up the main events and measurements
made on your installation:
> Events: switches to battery -early warning
alarms at the end of backup time -end of backup time -UPS shutdown - battery
state.
> Measurements: voltage measurements -current measurements -battery
parameter measurements -UPS operating state.
It contains clear graphs,such as battery temperature,
or power used.
All information gathered is recorded by the remote Teleservice centre,
which calls the UPS regularly:
- to draft the quarterly report -to check the state
of the telephone link -to analyse the installation.
Alarms for controlled reactivity
Depending on the type of calls to the Teleservice centre,records or alarms
may be triggered.
If a call results from an event, the application
is remains protected and the following occurs:
- consideration of the call, logging and time-stamping
-recording of the main parameters -customer notification -remote installation
diagnosis -call to the regional MGE Power Services ™ centre.
Actions in the event of an alarm:
- the regional MGE PowerServices ™centre is
automatically informed -the standby team consults the Teleservice centre
and downloads the diagnostics file -any required spare parts are noted
and the service visit is scheduled -the customer is contacted to schedule
an appointment.
Manufacturer recommendations
Implementation
of the Teleservice solution for critical /inaccessible sites.
Integration
of the Teleservice solution in Ultra or Premier maintenance contracts.
Provision
of a telephone line before commissioning of the UPS protection system.
Training
of staff on the Teleservice site and prior definition of a common Customer/MGE
PowerServices™ escalation procedure.
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MGE UPS SYSTEMS |
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